Contact Us

BEFORE you contact us, here are some FAQ's :)

• When will I receive my tracking number?
  You will usually receive your tracking number within 1 to 2 days.
  
  
• Why isn't my tracking number working?
  It may take up to 5 days for your tracking number to activate once you receive it.
  
  
• How fast is the delivery time?
  2-20 Days
  
  
• What is the exchange/return policy?
  We value our customer experience. If you have any problems with our products, we will gladly fully refund you.

If you have a question regarding the delivery of your order and have a tracking number, please try our 'Track Your Order' service first. We also have a handy Shipping Guide which might help to answer any questions relating to the shipping of your order.

If you have any other questions or concert please reach out!!

info@thehotrend.com